Frequently Asked Questions

RV rentals are date-specific, and we remove units from availability once they are reserved.

• If you cancel within 24 hours of booking and your trip begins 48 hours or more in the future, you will receive a full refund minus the 4% credit card processing fee.
• If you cancel 14 or more days before the start of your trip, we will refund all amounts paid minus the 4% credit card processing fee.
• There are no refunds within 14 days of the start of your trip.

• 20% deposit is due at booking if your trip is more than 14 days away.
• If your trip starts within 14 days, the full rental amount is due at booking.
• The remaining balance is charged automatically 14 days before the start of your trip to the card on file.
• A $1,000 security-deposit authorization hold is placed 48 hours before pickup.

You’re responsible for ensuring your tow vehicle is rated to tow the trailer you reserved. We generally do not allow towing more than 80% of your vehicle’s maximum tow capacity.

We provide the weight-distribution hitch for our travel trailers. Your tow vehicle must have a compatible receiver, a working 7-pin connector, and a functional brake controller.

If your setup is not safe, we may deny release or recommend delivery instead.

We stock the basics so you are not starting from zero. Exact items can vary slightly by unit, but this is the general setup.

Kitchen:

• Pots and pans
• Cooking utensils
• Spatula, whisk, peeler, and can opener
• Knives and cutting board
• Cups, plates, and bowls
• Forks, spoons, and basic utensils
• Coffee maker / basic kitchen items where equipped

RV basics:

• RV toilet paper
• Trash bags / basic supplies
• Basic cleaning supplies
• Fresh water fill before departure when applicable
• Propane filled before departure
• Pre-trip inspection and safety check

Setup gear:

• Fresh water hose
• Water pressure regulator
• Power cord
• 50-amp to 30-amp adapter
• 30-amp to 15-amp adapter
• Sewer hoses
• Leveling items
• Camp chairs

The optional bedding package is professionally cleaned at an outside facility that uses hospital-grade sanitation practices.

When added, it includes bedding for the main bed and all actual beds within each unit, plus towels.

Delivery is the easiest option for renters who do not want to tow or set up the RV themselves.

• We deliver the RV to your destination.
• We level, stabilize, and set up the unit.
• We connect to available utilities when available at the site.
• We complete a walkthrough so you know how to use the basics.
• We come back and pick up the unit after your trip.
• We empty the waste tanks after pickup.
• Commercial rental insurance is included with eligible rentals.

If you pick up and return the RV yourself, waste tanks must be emptied unless prepaid dumping was selected or included with your reservation.

If your RV is delivered, waste tank dumping is included with the delivery service.

Commercial rental insurance is included with eligible rentals, subject to policy terms, limits, conditions and exclusions.

• All self-pickup drivers must be at least 25 years old and listed on the Rental Agreement.
• A valid driver's license and current personal auto insurance card are required before release.
• No mandatory daily insurance package is required from Operation Recreation. Optional Loss of Use Waiver and MBA Roadside Assistance are available separately.

For full details, visit our Protection & Insurance page.

If something breaks or gets damaged, call or text us as soon as possible.

• Send photos if possible.
• Tell us what happened so we can plan the repair.
• The sooner we know, the more we can do before the unit returns.

We allow dogs only.

• Maximum of 2 dogs per RV
• Rules may vary by unit listing
• Renters are responsible for pet-related cleaning, odor, or damage

Self-pickup appointments are scheduled between 8:00 AM and 3:30 PM, based on availability. All self-pickup rentals must be returned by 3:30 PM.

An 8:00 AM pickup is not guaranteed. Call or text us before booking if you need a specific pickup time.

Motorhomes include 300 miles per rental night. Additional mileage is charged at $0.30 per mile.

Example: a 4-night motorhome rental includes 1,200 miles.

Motorhomes include 6 generator hours per rental night. Additional generator use is charged at $4 per hour.

Only drivers who have been added to the reservation and approved may drive a motorhome or tow a trailer. Any approved driver may tow, provided the vehicle and towing setup meet our requirements.

The $1,000 security deposit is an authorization hold, not a completed charge. After the RV is returned and inspected, we release the hold if no additional charges are due.

Your bank may take several business days to remove the pending hold after it is released.

Delivery pricing is based primarily on the round-trip distance, destination, schedule, and RV type. Some popular destinations and large events may have preset or special delivery pricing.

Delivery includes setup and pickup. Contact us if your destination is not available during online checkout.

Renters are responsible for reserving their campsite, event space, or other destination unless we agree to another arrangement.

Full hookups—power, water, and sewer—are easiest, especially for first-time renters and longer stays. Dry camping may be possible, but battery, generator, water, and waste-tank limits will matter.

Motorhomes leave with a full fuel tank and must be returned full. Propane is full at pickup and does not need to be refilled before return.

Call or text us as soon as you notice a problem. Send photos or video when possible and follow the troubleshooting steps we provide.

Do not authorize repairs or purchase replacement parts unless Operation Recreation has approved them first, except when immediate action is necessary for safety.

No. Smoking is not allowed inside any of our RVs. Renters are responsible for smoke-related odors, cleaning, or damage.

No. Our RVs are not available for Burning Man.

Before returning the RV, please complete the basic cleanup below:

• Remove all trash and personal belongings
• Sweep the floors
• Wipe down counters and other commonly used surfaces
• Empty the waste tanks unless prepaid dumping was selected or dumping was otherwise included